Terms and Conditions
Foothills Docks warrants any new dock, new walkway, new components, or new accessories manufactured by it against manufacturing defects in material and workmanship, when properly maintained and under normal use and service for a period starting at the time of original purchase and extending for a duration defined for each type of dock system, according to the following list:
-Aluminum Docks & Walkways: up to 20 years
-Dock System Accessories principally manufactured from Aluminum: up to 2 years
The warranty only applies to the original owner and is not transferable to subsequent owners. Dock systems must be installed by an authorized Foothills Docks dealer.
Do-it-Yourself or Kit-Dock Installations are excluded from this warranty.
This warranty is limited to parts or components manufactured by Foothills Docks.
The liability of Foothills Docks is limited to repairing, replacing, at its option, any component(s) found to be defective.
The warranty does not cover items not manufactured by Foothills Docks. Such items will be covered by the manufacturer’s warranty, if any.
This warranty does not cover charges for service calls or labor.
This warranty does not cover shipping or transportation costs for parts or components.
This warranty does not extend to any used or refurbished docks, walkways, components, or accessories sold or given away, or consigned by Foothills Docks.
Foothills Docks makes no warranty beyond the terms contained herein.
There is no implied warranty or warranty of merchantability or fitness for a particular purpose.
The Seller disclaims liability for incidental or consequential damages.
This warranty does not cover any inconvenience, loss of use, loss of time, loss of income, or any other special consequential damage of any kind or nature.
This warranty does not extend to docks constructed on any waterway which is regularly used to transport goods by barge.
This warranty does not cover any dock used for commercial purposes of any kind.
The Seller disclaims liability for damage to boats or other watercraft by docks, dock systems, boat covers, or dock-related accessories.
Foothills Docks makes no warranty, and this warranty does not apply to, expressed or implied with respect to normal wear and tear, chips, scratches, abrasions, discoloration, fading, corrosion, damage caused by storms or other acts of God, damage caused by misuse, neglect, abuse, alterations, exposure to harmful chemicals, harmful environmental conditions, damage caused by failure to follow basic maintenance procedures such as keeping bolts tight or other mechanical connections, damage caused by failure to grease, lube, clean or otherwise protect materials or components, damage caused by failure to adjust the docks anchoring system to compensate for fluctuations in water level, damage resulting from changes or modifications to dock systems, damage caused by collision with a vessel or floating debris or impact of any foreign object, damage caused by the wake of commercial or privately owned vessels on navigable waterways.
This warranty is governed by the laws of the state of South Carolina.
Claims: The original owner must provide Foothills Docks with documented evidence of any defect. Any claim should be submitted within 1 week of discovery and accompanied by a copy of the original invoice, proof of invoice payment, photographs, and a description of the defect.
All claims should be submitted in writing to Foothills Docks
Component Manufacturer Warranty
1. Next Day Roof Sheathing
2. Eagle Floats
3. Wear Deck Composite Decking
4. Sherwin Williams Paint
5. Boat Floater
6. Connect-A-Port
7. Timber Tech Decking
8. Trex Transcend Decking
PURCHASE TERMS
A. Order Approval
1. Order approval indicates full acceptance of documented work scope and purchase terms, and forms an agreement upon the product, prices, terms, and conditions
2. Customer shall indicate that they accept and approve of this purchase agreement by completing the following actions:
–Communicating approval in writing via email, text, or by using the Approval Link in the quote
–Paying the deposit, if applicable
B. Payment Terms
1. For products or services over $1000, a 50% deposit is required.
2. Foothills Docks management reserves the right to waive or adjust deposit amounts
3. Full balance is due upon principal work completion (i.e., delivery or installation of product); up to 5% of the total outstanding balance may be withheld pending completion of any punch list.
4. Overdue balances are subject to late payment fees. Up to 5% of the total outstanding balance, will be added to the balance due every 30 days late
5. All dock systems and components remain the property of Foothills Docks until the balance of the sale is paid in full
6. Foothills Docks reserves the right to access and reclaim assets without notice if balances are outstanding over 90 days
7. Foothills Docks may submit overdue balances, late payment fees, and costs for asset recovery by 3rd party collection service providers under applicable laws
C. Change-orders
1. Scope changes requests must be submitted in writing
2. Scope change requests are not binding until
– The customer receives a written quote that they, in turn, approve, OR
– The customer provides a verbal or written change-order approval that Foothills Docks, in turn, documents by updating the work order for the job.
* Note: Work orders for jobs are available for review in the Foothills Docks accessible via emailed or texted quotes or job notices.
D. Schedule
1. Projected lead time for your service work or the delivery/installation of your dock project begins from the receipt of your initial deposit, your approved permit, and your written order approval, whichever is later
2. Any permit fees payable to lake management authorities are solely the purchaser’s responsibility
3. Lead time or progress status updates are provided upon request, otherwise, customers may experience several weeks without contact
4. Foothills Docks is not responsible for delays due to acts of God (flood, rain, tornado, snow, global pandemic, etc.), supply chain disruptions or volatility, etc.
E. Equitable Adjustments
1. Foothills Docks reserves the right to make equitable adjustments to contract price when material costs increase or decrease more than 5% between the date of contract approval and the date materials are purchased
2. If an equitable adjustment is deemed necessary, Foothills Docks will provide reasonable documentation of the estimated raw material costs based on then-current supplier prices at the time of contract initiation and the supplier’s actual price at the time of purchase
F. Punchlist
1. All work is final 5 days after principal work completion unless other terms are negotiated and agreed to in writing before work completion
2. Customer must provide a written punch list within 5 days of principal work completion. No more than 5% of the invoice balance may be withheld from installation payment due to pending punch list completion
G. Cancellation & Refunds
1. Cancellation & refund requests must be submitted to Foothills Docks
2. Order cancellations may result in a restocking or cancellation fee. Foothills Docks reserves the sole right to decide to charge or waive restocking fees, cancellation fees, and Foothills Docks reserves the sole right to establish the terms and timing of any refunds.
3. Custom-ordered and/or custom-built items are non-refundable and non-returnable. This includes custom dock systems & components, mechanized boat covers, non-standard dock accessories, etc.
4. Minimum cancellation fee is 10%, and the minimum restock fee is 25%.
5. Customers may forfeit up to the full deposit if an early-stage project is canceled without suitable cause. Foothills Docks reserves the sole right to decide whether a cancellation cause is suitable. Non-suitable cancelation causes include but are not limited to the following examples: changes in financial circumstances, changes in preference or perceived value, schedule issues related to weather or supply chain issues or other acts of God, deciding to sell the property associated with the dock, opportunity to buy a dock elsewhere, opportunity to buy a used dock, or other causes outside the influence of Foothills Docks
6. Regardless of the cause, canceling a project at an advanced stage of completion may subject the customer to being charged up to the full contract amount plus any legal or collections costs, and/or costs for asset recovery.
7. Dispute resolution
I. Liability
1. Foothills Docks does not assume any liability for damages to persons, animals, boats, dock systems, dock components, or other property due to acts of God (such as flood, wind, rain, tornado, snow, ice, global pandemic, etc.), abuse, negligence, accident, or post-installation changes, modifications, or repairs to the dock, dock system or dock accessories.
2. Foothills Docks does not warrant or guarantee any used products and does not assume any liability for damages associated with any used products
3. Foothills Docks will provide required support documentation for lake management review for permit purposes, and other documentation by request for specific HOA or other reviews/approvals. The customer is responsible for ensuring their color, material, layout, or other specifications comply with applicable HOA or other entity requirements.
J. Dispute Resolution
1. In the event of a dispute or disagreement between the customer and Foothills Docks both parties agree to make a good faith effort to resolve the matter through negotiation and communication.
2. If the dispute cannot be resolved amicably, either party may seek mediation or arbitration to resolve the matter. The mediator or arbitrator will be selected by mutual agreement between the parties or, failing that, by the American Arbitration Association. The decision of the mediator or arbitrator will be final and binding on both parties.
* Note: Foothills Docks reserves the right to change, modify, or edit posted purchase terms at any time, without notice. These Purchase Terms are governed by the laws of the State of South Carolina. *
Single Slip floating dock with Hip & Half roof
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Purchase Terms & agreements
FOOTHILLS DOCK REPAIR
www.Foothillsdockrepair.com
864-650-5160